RETURNS & EXCHANGES

Please email us at inquiry@miracobeauty.com. Our online customer service team will be happy to assist you for eligible returns, with a Return Authorization Form and return instructions.  If you received the item as a gift and wish to exchange it for another item, directions will be provided. We’re sorry; return shipping fees are not refundable. Only MIRACO Beauty products purchased on www.miracobeauty.com may be returned. 

If for any reason you are unsatisfied with your purchase, follow the return instructions below within 30 days from the date of purchase to receive a full refund.

If you are returning a gift, please contact our customer service team at inquiry@miracobeauty.com.

 

RETURNS INSTRUCTIONS

  • ​Please email us at inquiry@miracobeauty.com with a copy of your email confirmation or order confirmation from your account stating your name, address, order number, and mark all items you will be returning or exchanging.
  • When your return/exchange is approved, you will receive a Return Authorization Form with instructions.

  • Our customer service team will send you the Return Merchandise Authorization Form and the Return Authorization number (RMA#) if return conditions are accepted (exceptions may apply). 

    • Once approved, complete the Return Merchandise Authorization Form with your RMA# and all fields completed.

      • Return Authorization Forms that are incomplete will not be accepted. 

        • Once your return has been approved and processed, simply return the product(s) with the packaging product box(es), include the Return Authorization Form and seal the package securely. 
          • All returns should be addressed to:
          Miraco Beauty, INC. 
          1215 Bixby Drive. 
          City of Industry, CA 91745

          • For your protection and to ensure prompt delivery, please send your return via insured UPS Ground or USPS and retain tracking confirmation. We are not responsible for return packages that are loast in transit. Return shipping fees are non-refundable.

          • For your protection and to ensure prompt delivery, please send your return via insured UPS Ground or USPS and retain tracking confirmation. We are not responsible for return packages that are lost in transit. Return shipping fees are non-refundable.

          • We will be happy to remit your account for the amount of the purchase however, please note, we do not refund shipping fees. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at miracobeauty.com.

          If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at inquiry@miracobeauty.com.

          Please allow 7-10 business days for return processing. Due to COVID-19, return processing may be delayed.  An email will be sent to confirm your return or exchange request has been processed. If you have questions about returns and exchanges, please contact us by email at inquiry@miracobeauty.com. 

          Please note that eGift Cards cannot be returned or exchanged.

           

          EXCHANGE INSTRUCTIONS

          When an exchange is requested it is completed in two steps:

          1. A credit is issued for the approved item(s) returned.

          2. A new order is processed for the item(s) requested in exchange. Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.